At The Sleek Ward, we believe in transparent service as much as we believe in premium craftsmanship. Below you’ll find answers to our most common queries about our refined menswear and seamless shopping experience.

Product Questions

What styles of menswear do you specialise in?
Our collections focus on modern gentleman’s essentials including premium jeans, tailored shirts, sophisticated trousers, versatile T-shirts and polos, seasonal shorts, and performance sportswear – all designed for effortless coordination.
What size range do you offer?
We’re committed to inclusive sizing with ranges from S to XXXXL across most styles. Each product page includes detailed measurement guides to help you find the perfect contemporary fit.
Are your fabrics high quality?
Absolutely. We source only premium materials – from breathable linen-cotton blends for shirts to innovative stretch fabrics for our trousers and performance sportswear. Every garment is designed for both comfort and longevity.

Shipping & Delivery

What shipping options are available?
We offer two refined services:
– Express Delivery (£12.95): DHL/FedEx priority (10-15 business days)
– Free Standard Shipping: EMS service (15-25 business days) for orders over £50
All packages require signature confirmation for security.
Do you ship worldwide?
We deliver globally from our Perth headquarters, excluding some Asian and remote regions. Shipping costs and times vary by destination, with all details calculated at checkout.
How long does order processing take?
Our team carefully prepares each order within 1-2 business days. You’ll receive tracking information via email once dispatched.
Are there any import duties?
International orders may incur local customs fees, which are calculated during checkout so there are no surprises. These are separate from our shipping charges.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from delivery date for unworn items with original tags. Visit our Returns Policy page for complete instructions on initiating a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty. We recommend using a trackable service as we can’t process returns until received at our warehouse.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days, appearing in your original payment method within 7-10 business days thereafter.

Payments & Security

What payment methods do you accept?
We accept all major cards (Visa, MasterCard, JCB) and PayPal for a secure checkout experience that matches the sophistication of our collections.
Is my payment information secure?
Absolutely. Our checkout uses industry-standard encryption, and we never store your full payment details. You can shop with the same confidence you’d have in our premium fabrics.
Why was my card declined?
This is usually due to bank security measures. We recommend:
1. Verifying your billing address matches your bank records exactly
2. Checking your daily transaction limit
3. Contacting your card issuer if issues persist

Account & Services

How do I track my order?
You’ll receive a tracking number via email once dispatched. Click the link for real-time updates from our carrier partners (DHL, FedEx or EMS).
What if my delivery is delayed?
While we provide reliable timelines, occasional delays occur. Our customer service team will proactively update you if we’re notified of disruptions to your shipment.
How can I contact customer service?
Our style-conscious support team is available at [email protected]. We typically respond within 24 business hours to ensure your experience remains as polished as our collections.

“Looking sharp shouldn’t require complicated logistics. We handle the delivery details so you can focus on the outfit details.”
– The Sleek Ward Team