At The Sleek Ward, we combine premium craftsmanship with exceptional service, ensuring every aspect of your experience reflects the sophistication you deserve. Below you’ll find detailed information about our shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping (Orders over £50): Shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide, excluding some Asian countries and remote regions.

Accepted Payment Methods

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We stand behind every piece in our premium menswear collections with a 15-day returns policy. Should any item not meet your exacting standards, our refined returns process ensures a resolution worthy of our discerning clientele.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Underwear
  • Swimwear
  • Any final sale items marked as “non-returnable”

All other items from our collections—jeans, shirts, shorts, sportswear, t-shirts and polos, and trousers—may be returned provided they meet our conditions.

Return Conditions

To maintain our high standards for all clients, returned items must:

  • Be unworn, unwashed, and in original condition
  • Have all original tags attached
  • Be returned in their original packaging
  • Include a copy of your order confirmation

Refined Returns Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following details:

Subject: Return Request for Order #[Your Order Number]

Email Content:

Dear The Sleek Ward Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

  • Item Name:
  • Size:
  • Reason for Return: [For exchanges, please specify your desired size/color]

I confirm the items are unworn, unwashed, and have all original tags attached.

Kind regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 1 business day, our team will send you a Return Merchandise Authorization (RMA) number and detailed return instructions. Please include this RMA number with your return shipment.

Step 3: Ship Your Return

Package your items securely and ship to:

The Sleek Ward Returns
55 St Catherine’s Retail Park
Perth, GB PH7R 3XJ

We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Step 4: Processing Your Return

Upon receipt at our warehouse, your return will be inspected within 3 business days. You will receive email confirmation once processed.

Refund Details

Refunds will be issued to your original payment method within 5-7 business days after we receive and approve your return.

Important Notes:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • International customers: customs duties and taxes are non-refundable

Exchanges

For exchanges of size or color (subject to availability):

  • Follow the standard return process above
  • Clearly indicate your desired replacement item in your return request
  • We will ship your new item once the return is received and approved
  • Any price differences will be charged/refunded accordingly

European Returns

Our EU clients may return items to our UK warehouse as outlined above. For your convenience, we include all necessary customs documentation with your original shipment to facilitate smooth returns.

Questions?

Our discreet and professional customer service team is available to assist with any queries regarding shipping, returns or exchanges. Contact us at [email protected].

We appreciate your trust in The Sleek Ward and are committed to ensuring every aspect of your experience with us reflects the sophistication and quality you deserve.