Term and Conditions

Last updated: [Insert Date]

Welcome to The Sleek Ward. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our premium menswear collections. By accessing this website and placing an order, you accept these terms in full.

1. General Terms

1.1 Website Use

The Sleek Ward website is intended for personal, non-commercial use by individuals seeking premium menswear. You agree to use this site only for lawful purposes and in a manner that does not infringe the rights of others.

1.2 Account Registration

While not required for purchases, account holders must:

• Provide accurate and current information
• Maintain the confidentiality of login credentials
• Notify us immediately of any unauthorized account use

1.3 Intellectual Property

All content on this website, including designs, text, graphics, and logos, is the property of The Sleek Ward and protected by intellectual property laws. Unauthorized use is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take utmost care to ensure product descriptions, images, and specifications are accurate. However, slight variations may occur. Colors may appear differently depending on your display.

2.2 Product Availability

All items are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after ordering, we will notify you promptly.

2.3 Pricing

Prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to adjust prices at any time, though this will not affect confirmed orders.

3. Ordering Process

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order at our discretion.

3.2 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information once your order ships.

3.3 Order Cancellation

You may cancel your order within 1 hour of placement by contacting customer service. Once processing begins, cancellations may not be possible.

4. Payment Terms

4.1 Accepted Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.2 Payment Security

All payments are processed through secure gateways. We do not store your full payment details on our servers.

4.3 Failed Payments

If payment fails, we will contact you to arrange an alternative method. Orders will not be dispatched until payment is confirmed.

5. Shipping Policy

5.1 Shipping Methods

We offer:

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days
• Free Shipping: EMS for orders over £50, 15-25 business days

5.2 Delivery Areas

We ship worldwide excluding some Asian countries and remote regions. Customers are responsible for any customs duties or import taxes.

5.3 Delivery Issues

You must inspect goods upon delivery and report any damage within 48 hours. We are not liable for delays caused by customs or carrier issues.

6. Returns & Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

• Unworn, unwashed, and in original condition
• With all original tags attached
• In original packaging with order confirmation

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Underwear
• Swimwear
• Final sale items marked “non-returnable”

6.3 Return Process

1. Email [email protected] within 15 days with order details
2. Receive Return Authorization (RMA) number
3. Ship items to our UK warehouse with RMA included

6.4 Refunds

Refunds are issued to the original payment method within 5-7 business days after we receive and approve your return. Original shipping fees are non-refundable.

6.5 Exchanges

Size/color exchanges are subject to availability. Follow the standard return process and specify your desired replacement.

7. Customer Responsibilities

7.1 Accurate Information

You must provide complete and accurate information when ordering, including delivery address and payment details.

7.2 Compliance with Laws

You are responsible for complying with all local laws regarding online purchases and imported goods.

7.3 Account Security

Account holders must maintain the confidentiality of their login credentials and notify us of any unauthorized access.

8. Limitation of Liability

The Sleek Ward shall not be liable for:

• Indirect, incidental, or consequential damages
• Delays caused by circumstances beyond our reasonable control
• Incorrect product care resulting in damage

Our total liability for any claim related to your order shall not exceed the order value.

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. The current version will always be available on our website. Continued use after changes constitutes acceptance.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact our discreet and professional customer service team:

The Sleek Ward
55 St Catherine’s Retail Park
Perth, GB PH7R 3XJ
Email: [email protected]